FAQs: Prepaid Roaming (Digicel Flex)

  1. How do I topup my account while I am roaming?

    In an effort to afford you every facility to make the prepaid roaming as seamless as possible, Digicel provides numerous options for recharging your account:

•       Topup with sufficient credit before you leave your country

•       Purchase your vouchers while in Bonaire and top-up while abroad. Local vouchers can be applied via our service.

•       visit our website www.digicelcuracao.com and topup online with your credit card

 

  1. Will there be a special way to check my balance while roaming?

    Simply press *142# and send as usual and you will be given a balance update on the screen of your phone.

 

  1. What will happen if my balance is too low to make/receive a call?

    If your balance is below the required amount for making a call and you try to call someone, you will hear a "low balance" tone and the call will not go through, once you top-up again, you will regain the services of you phone. If someone tries to call you while your balance is too low, the call will not be connected.

 

  1. How do I access my voicemail while roaming?

    To access the voicemail service while roaming, dial the number captioned below from your handset.

            + 5999-690 0005

 

  1. If I have any questions or problems, how do I contact customer care?

    If you need to contact customer care while roaming abroad, you may use any of the following medium:
               Email :    customercare@digicelgroup.com
               Phone:    5999-7361056
 
 
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