FAQ's: SMS Bundles New Packages

 
  1. What is the SMS Bundles service?

·       SMS bundles will enable Digicel subscribers to purchase a Text Bundle plan which will give them a discount to the standard text messaging price.

 

 

  1. Who is the SMS Bundles product for?

·        Prepaid And Postpaid subscribers

 

 

  1. Who can I send SMS to with this service?

·        Local subscribers on Digicel network.

 

 

  1. What are the types of plans being offered?

·        There are 2 prepaid and 5 postpaid plans.

 

The Prepaid SMS bundles will be offered in 2 sizes:

 

•      50 onnet SMS                          for Naf   5.00

•      120 onnet SMS                        for Naf 10.00

 

The Postpaid SMS bundles will be offered in 5 sizes:

 

•      50 onnet SMS                          for Naf    5.00

•      120 onnet SMS                        for Naf  10.00

•      200 onnet SMS                        for Naf  15.00

•      275 onnet SMS                        for Naf  20.00

•      350 onnet SMS                        for Naf  25.00

  

  1. How do I purchase a SMS bundle plan with a Prepaid Account?

 To purchase SMS Bundles Plans enter the following: *143# SEND.

 

A.      You will get a message that reads:

·        “Welcome to the Digicel SMS Bundles plan programme instructions will follow in the next SMS message.”

 

·        “To activate plan SMS bundle 50 at a cost of 5 guilders dial *143*50#. To activate plan SMS bundle 120 at a cost of 10 guilders dial *143*120#.”

 

B.      Send *143*50# for the 50 SMS plan OR Send *143*120# for the 120 SMS bundle plan

 

 

C.      Once a plan is selected, the you will receive a message that reads:

·        “Please confirm activation of by dialing *143*1#. To cancel and start again dial *143*9#”.

 

D.     Once you confirm and accepts the charges, the credit will be deducted and you will receive a message that reads:

·        “Thank you for joining for 7 days starting . Terms and Conditions apply.”

 

E.      You can then start using your free messages at a discounted rate to local Digicel subscribers.

 

  1. How do I as a prepaid customer check the available balance left in SMS Bundle plan?

·        Enter *143* # and press send.

·        A SMS is then sent to you showing available balance in SMS Bundle.

 

  1. If I use all SMS before the bundle expires, can he buy a new bundle?

·        Yes

·        Enter *143*5* # and press send

 

  1. If I as Prepaid Customer no longer want the product can the registration be cancelled and a rebate given?

·        No

·        Once activated the plan will run for the 7 day service period.

 

  1. Can I transfer SMS Bundles credit to another number?

·        No.

·        SMS Bundle Credit cannot be transferred from one account to another.

 

    

  1. Will unused Prepaid SMS’s roll over to the next service period if plan is renewed?

·        YES The remaining sms will rollover to the next period if plan is renewed prior expiry.

 

 

  1. How do I register for this product if I have a Postpaid Account?

·        To sign-up for post-paid SMS Bundle you will need to visit one of our Digicel stores. The bundle is – in line with the nature of postpaid services – an add-on to any postpaid voice plan.  ( paid at the end of the month )

 

 

  1. How do I as postpaid customer check the available balance left in SMS Bundle dedicated account?

·        You will need to contact customer care ( 145 ) To request information on their post-paid SMS bundle account.

(You may be requested to provide their secret question and answer.)

 

 

  1. Will unused Postpaid SMS’s roll over to the next service period?

·        No The remaining sms will not rollover to the next period

 

  1. Can I use services such as Credit U, Credit Me and Please Call Me?

·        Yes.

·        ALL services will still be available to the customer.

 

  1. If there are issues with the service what should I do?

·        Call Customer Care at 145